I got my iBook back from Apple service on 1/12/06.  Upon opening the box, I could see that there were now a few more scratches on the top of the laptop that weren’t there before, but nothing too bad.

I looked at the bottom and saw that there was a new battery.  Upon opening it up and turning it on, I was greeted with the OS X 10.4 welcome movie and music. Wha?

I went through the initial setup, and sure enough, it was a new install.  I looked at the work order and it shows what work was done on it…replaced the optical drive (good), replaced battery (good), replaced hard disk (bad).  No clue why they had to replace the hard disk, but it’s a good thing I made a full backup prior to dropping it off.